General Personal Banking Customer Service

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What a Legitimate Capital One Agent WILL Ask For (for verification):
When you call a genuine "Capital One phone number," agents will need to verify your identity to protect your account. They may ask for:

Your full name and address.
The last four digits of your Social Security Number (SSN).
Your date of birth.
Answers to security questions you've set up for your account.
Partial account numbers (e.g., the last four digits of dataset your credit card or bank account).
What a Legitimate Capital One Agent WILL NOT Ask For (Especially if they call you):
This is where you can often spot a scammer. A legitimate Capital One agent will never ask you for:

Your full Social Security Number (SSN) if they initiated the call to you.
Your full credit card number, including the CVV/security code on the back, or your PIN.
Your online banking username or password.
Remote access to your computer or mobile device.
To purchase gift cards, send money via wire transfer, or use cryptocurrency to resolve an issue or avoid legal action.
Your one-time passcodes (OTPs) from two-factor authentication, unless you are actively logging into your account and they are guiding you through a specific, initiated process.
If You Suspect a Scam:
If you receive a suspicious call claiming to be from Capital One, hang up immediately. Then, use a verified "Capital One phone number" (from the back of your card or the official website) to call Capital One directly and inquire about the purported issue. This simple verification step is your strongest defense against phone-based fraud. Always prioritize caution over urgency when it comes to your financial security.

Page 5: The Digital Bridge: How Capital One's App and Website Integrate with "Capital One Phone Number" Support
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In today's interconnected financial landscape, Capital One understands that customer support isn't a single-channel endeavor. The "Capital One phone number" is not an isolated service but works in seamless tandem with the bank's highly developed digital platforms: its mobile app and comprehensive website.