Call back on another day of the week

[armdrejoan]

Scenarios:

3 dialing attempts with an interval of 2 hours chinese overseas africa database

Calls only on weekdays from 10 to 18
Different messages on first and second calls
Result: the database is processed 5 times faster, and the client can actually be reached .

Mistake 4: Managers forget about follow-up
Why is this happening?

“Contact me in a week,” the client says. And silence. A reminder was set in the CRM, but it got lost in the general flow. And the client left because no one called back as promised.

How to fix autodialer

A voice robot is an ideal follow-up tool. It doesn’t forget, doesn’t get confused with dates, and doesn’t lose a lead.

Scenario:
On the 7th day after the first contact, the robot calls:
“Good afternoon! A week ago you were interested in connecting. We are ready to discuss the details - is it convenient to talk now?”

The client either answers or presses a number - and the robot connects him to a manager. Or it records that the topic is no longer relevant - and the CRM is updated.

Mistake 5: Managers “drain” the client in the dialogue
Why is this happening?

The human factor is, alas, a classic. The manager is in a bad mood. Didn't have time to prepare. Said the wrong thing. Couldn't work out the objection. Missed the moment.

This is especially critical at the first contact - the client will not be called back twice.