The customer experience through personalized support via Facebook Messenger doesn't just mean getting answers to their questions, it also opens up a whole range of possibilities for building a bond with your company.
You can engage users by hosting an event with your brand, deliver content job seekers database tailored to their interests, help them find relevant material, and provide quick support for their issues. Each of these elements contributes to and enhances their consumer experience.
Increase user interaction with your brand
According to statistics released by Facebook, the numbers speak for themselves: approximately 75% of respondents communicate via chat to make purchases or request information about products and services.
The diverse possibilities offered by Facebook Messenger allow you to increase engagement. This will benefit your business not only by generating sales, but also by gathering data on the tastes and interests of your potential customers.
“75% of respondents communicate via chat to make purchases or request information about products and services.”
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