What are the items that cannot be missing in SLA?

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When we talk about preparing service provision documents and agreements, the fundamental basis is ease of understanding and accessibility. In the case of creating an SLA, this is no different. Therefore, one way to start defining what it should contain is to try to answer the following questions:

What: what are the objectives of the malta mobile database and what services are to be provided;
When: what is the availability of the service (when should the system/service be available, opening hours, exception conditions, etc.);
How much: in what quantity and with what performance the service will be delivered (response rates, maximum number of simultaneous transactions, concurrent users, and so on).

To make the process more tangible, we have selected the essential SLA items below. Check them out:

Service catalog
It is common to confuse the service catalog with the SLA itself. However, they are different things. As the name suggests, the catalog integrates all the services that the company provides to its customers.

In addition to describing the activities, it also: 1) establishes who is authorized to request each type of work; 2) informs how requests should be made and 3) explains the services available.