WhatsApp Business Platform – formerly WhatsApp Business API – is a technological list of estonia whatsapp phone numbers tool that integrates platforms or systems, in this case, WhatsApp chat, with the company’s interface. This way, you can respond to large volumes of customer interactions and take advantage of WhatsApp’s convenient features.
In this way, today, medium and large companies have a great ally that allows them to optimize communications to the maximum and focus the organization's efforts correctly, even achieving a reduction in operating costs.
What is WhatsApp customer service?
Thanks to the WhatsApp API for businesses, it is now much easier to contact customers directly and respond to their queries quickly, easily, closely and in a timely manner, giving more value to Customer Service work within the company's strategy.
But how is this achieved? The WhatsApp Business API is a tool that allows you to create chatbots, an alternative that is increasingly used by large companies that have to handle a large number of interactions with their customers.
