How does a virtual number work?

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A rented phone is used for incoming and outgoing voice calls, sending text messages. Clients do not distinguish it from a regular one, but a business can connect the number to a cloud or traditional PBX and use all the features it provides.

For example, the virtual PBX from MTC Exolve allows you to:

route calls between departments and managers

use IVR for automated order processing

record conversations for further analysis of the quality of operators' work

integrate telephony with CRM to optimize business processes

receive analytical reports in graphical format

recognize speech, highlight keywords, and create reports on the quality and vp design officers email list content of conversations

The company only needs to rent a virtual phone number and connect it to the service.


To use it, you need to choose a service provider with the ability to rent such numbers and an IP telephony service.

Usually, both services can be purchased in one place. The virtual number works via the Internet using VoIP technology - voice traffic is transmitted as digital data. If you need to create a single network of landline and mobile phones of the company, you can connect the FMC service.

In simplified form, the algorithm for the virtual number looks like this:

The provider accepts a call to the specified number

Forwards it from its server to the IP telephony service

The platform selected by the user processes the incoming call according to the programmed algorithm


To work with calls, software is used - for example, the virtual PBX MTC Exolve . In addition to calls, PBX can be integrated with CRM and other software via API and automate routine business processes.