The Power of Digital Self-Service

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This digital-to-phone synergy is designed to offer maximum flexibility and convenience, allowing customers to choose the most efficient pathway for their needs while ensuring seamless transitions when human intervention becomes necessary.



Chase has invested heavily in its digital platforms to empower customers with robust self-service capabilities. Through the Chase Mobile app and Chase.com, you can perform a vast array of banking tasks independently:

Account Oversight: Instantly check balances, view transaction history, access statements, and manage account alerts for all your linked Chase products (checking, savings, credit cards, loans).
Payments & Transfers: Make credit card payments, set up bill pay, transfer funds between Chase accounts or to external banks, and send money using services like Zelle.
Card Controls: Activate new cards, report lost or stolen cards (often with immediate locking features), set up travel notifications, and temporarily lock or unlock your debit and credit cards directly from your device.
Mobile Deposits: Deposit checks conveniently by taking a picture with your smartphone.
Secure Messaging: For non-urgent inquiries or those requiring detailed documentation, customers can often send secure messages within the online banking portal, providing a written record of communication.
When the Digital Path Leads to the "Chase Phone Number":

Despite the extensive self-service options, there are clear scenarios where the digital journey naturally (or necessarily) converges with a "Chase phone number" interaction: