Last four digits of your Social Security Number

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Robust Identity Verification: Every legitimate call to or from Chase will involve a thorough identity verification process. Agents will ask you to confirm several pieces of personal information to ensure you are the account holder. This typically includes:

Full name and address.
Partial account numbers (e.g., last 4 digits).
Date of birth.

Answers to security questions you've previously set up. This dataset multi-layered approach makes it difficult for unauthorized individuals to gain access to your account details.
Recorded Calls: For quality assurance and security purposes, most calls to a "Chase phone number" are recorded. This provides a clear record of the conversation, which can be crucial in resolving disputes or investigating fraudulent activity.

Internal Systems and Training: Chase agents operate within secure internal systems designed to protect customer data. They receive extensive training on privacy protocols, fraud detection, and best practices for handling sensitive information, ensuring adherence to strict regulatory guidelines.

Proactive Fraud Monitoring: Chase utilizes sophisticated fraud detection systems that monitor account activity 24/7. If suspicious activity is detected, Chase may proactively reach out to you (via phone, text, or email) to verify transactions.

Your Role in Maintaining Security: Best Practices:

ALWAYS Initiate Calls to Verified "Chase Phone Numbers":

Crucial Rule: Never call a number provided in an unsolicited email, text message, or pop-up ad. Scammers often create fake contact information.
Trusted Sources: Always use the "Chase phone number" found on the back of your credit/debit card, your official Chase statement, or directly from the official Chase.com website.