WordPress is the largest CMS (content management system) in the world: according to data from W3Techs (as of May 2023) , the publisher represents more than 60% of all platforms in this sector . Right after that we have Shopify, with more than 5%, and Wix with 3.7%.
That said, it is very likely that you, dear reader, may even have a WP website… but the question remains: do you have a chatbot on your pages?
If you haven't yet, or if you're looking for the best alternative, you can be sure that this content is for you.
Here I have selected the 10 best chatbots for WordPress that will help you generate and qualify leads, provide customer service and support, and even increase your team's productivity.
Let's go?
What is a chatbot for WordPress?
What is a chatbot for WordPress?
A chatbot is a computer software that simulates human conversations, whether written or spoken . This tool allows people to interact on websites and apps in a way that is similar to real-life communication.
Unlike online (or live) chat, a chatbot does not need a human being on the other ecuador mobile database side of the screen to provide answers or communicate with the user. In fact, this type of chatbot is not just about customer service, but also helps in the areas of marketing and sales – and many tools are focused on just that.
Currently, chatbots can work through artificial intelligence , automated rules, natural language processing or machine learning.
Now, when we talk about chatbots for WordPress, we are referring to the installation of these software on the publisher . After all, this CMS has several chatbot plugins of its own and third-party sources available for you to choose from, and installation is quick and easy.
Time for reflection: Have you ever stopped to think why many users prefer chatbots to interacting with humans? There are several answers to this, but today I will highlight time, or rather, immediacy.
Because we already know that if you don't respond to your visitor in less than 5 minutes, the chances of them actually entering the sales cycle are low, they've already dropped 10 times, as shown by a survey by Drift .
There are some other reasons why consumers tend to prefer chatbots. I explain them in more detail in our content: Why Do Many Customers Prefer Chatbots to Salespeople? , be sure to check it out.
How does a chatbot for WordPress work?
I've already given a slight spoiler above, but chatbots for WordPress work through plugins available in the CMS library . But you can also choose to do this manually, via code.
Oh, and we can't forget about the alternative of external integrations . For this, you would need chatbots that provide APIs and tools to integrate them into different platforms, such as Dialogflow, IBM Watson Assistant or Microsoft Bot Framework.
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