Tidio is an all-in-one customer service platform providing easily accessible live chat and chatbot widgets. The platform works best for small and mid-sized businesses.
Tidio’s features include:
Customizable live chat and AI chatbot
Integrations with WordPress, Shopify, and more
Searchable chat history
Pre-built automations
Mobile and desktop apps
Shortcuts for quick responses
Real-time user tracking
Customer support analytics
Chatbot analytics
Users usually choose Tidio for simple integrations with industry-leading platforms – and its WordPress plugin in particular.
Tidio pricing
In Tidio’s free plan, users can access two operator seats and have up to 100 chatbot conversations with unique users per month. Paid plans start at $19/month (3 seats + $3/month per additional agent, 100 chatbot conversations per month) and can reach $329/month (unlimited seats and conversations).
4. LiveChat
G2 rating: 4.5/5
livechat widget
LiveChat is online customer service software offering live chat capabilities among other features. It’s mostly used by medium and enterprise-size businesses.
The platform has a range of amazing tools for customer service teams, like a sophisticated ticketing system, detailed performance reports, manual and automated chat routing, proactive chats, and many more.
Alongside basic lebanon telephone number data functionality, LiveChat offers some advanced features:
Canned responses
Pre-chat and post-chat surveys
Customer segmentation
Chat takeover and transfer
Routing rules
Chat tagging
Right-to-left language support
Integration with Salesforce
Chat widget API (based on JavaScript)
White label, etc.
On the downside, LiveChat (you might have guessed it from the name though!) doesn’t include the chatbot feature in any of its plans. The company has built a separate product called ChatBot that you need to purchase to integrate your LiveChat account with. Small businesses will surely find this setup too pricey.
Related: Live Chat vs Chatbot: What Is The Difference?
LiveChat pricing
Unlike other tools on this list, LiveChat doesn’t offer a free plan. Plans start at $20/month per agent. The cheapest plan includes most of the ticketing system features for live chat support, integrations, helpful chat features like surveys and canned responses, etc.
To access chat and agent statistics, ecommerce tools, and advanced customization features, you need to upgrade to the Team plan ($41/month per agent) or the Business plan ($59/month per agent). ChatBot plans start at $52/month.
