What is a transactional SMS? A transactional SMS is an SMS sent by a company to a customer to facilitate a commercial transaction. The goal here is to simplify the service received by the consumer and improve their sales experience. All messages are automatically configured on your SMS platform and their sending is triggered by the customer's action. Here are some examples of transactional SMS . Purchase or reservation confirmations Most of the time, purchase or reservation confirmations are made through an instant message.
You can also configure this automatic text message that confirms the purchase of products or services. It can, for example, contain an image of the item, the price paid, the expected delivery time or any other information that you have set. Booking confirmations typically include the date and time of the booking, as well as the option to cancel or reschedule. Appointments and reservations can be transferred directly to the recipient's mobile phone calendar. Appointment and reservation reminders This is a real goldmine for businesses!
You can set up your transactional SMS to send reminders to recipients. This feature has transformed the way many industries operate and helped them increase their revenue. Transactional SMS is very useful in significantly reducing china phone number data the number of missed doctor appointments. Each year in France, 28 million medical appointments are not honored. This is due to no-shows or last-minute cancellations. Indeed, few cancellations are made in time for another patient to take advantage of the available slot. This problem is also recurrent in all sectors of health. As a result, missed appointments represent a sum of money that could have been used for urgent needs in the health sector. Nowadays, Health Insurance encourages practitioners to use SMS so that their patients have a record of their appointment and can receive reminders.
As well as updates. The restaurant and beauty industries have also seen a significant improvement in their business. When restaurants reopened after the pandemic, they saw a dramatic increase in the number of missed reservations. This was largely due to panic bookings due to limited seating capacity. Customers who contracted Covid may not have bothered to cancel their reservations. Transactional SMS can be configured to send a reminder to the customer at specific intervals, such as the day before or an hour before the appointment. Here is an example: “Hello Jean, you have a reservation at the St-Georges brasserie tomorrow evening at 7:30 p.m. We look forward to welcoming you. Send us a text message with “O” to confirm your arrival or click on the link to cancel and make another reservation.” By using a quality operator, the customer will be able to interact with the company using two-way SMS.
- Board index
- All times are UTC
- Delete cookies
- Contact us