HOW DOES PHYGITAL AFFECT CUSTOMER EXPERIENCE?
Posted: Mon Apr 21, 2025 7:04 am
Good-priced, high-quality products and services are not enough to guarantee sales, as this is the minimum that consumers expect. Customer lithuania mobile database is more important in the purchasing decision than the value of a product.
If the sales journey is good, the chances of closing sales are higher, even if your company's products are more expensive than those of the competition. In this sense, the Phygital approach can offer a competitive advantage for your brand.
This is because when consumers use multiple contact resources (physical and digital) and different payment methods, their demands are met efficiently. This reality makes the experience more agile and qualified, improving the public's relationship with your company.
If the sales journey is good, the chances of closing sales are higher, even if your company's products are more expensive than those of the competition. In this sense, the Phygital approach can offer a competitive advantage for your brand.
This is because when consumers use multiple contact resources (physical and digital) and different payment methods, their demands are met efficiently. This reality makes the experience more agile and qualified, improving the public's relationship with your company.