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Posted: Sun Apr 06, 2025 8:50 am
Cybersecurity
Study on cyberattacks in Germany: the trend report for 2024
The Capterra study shows the most common cyber threats of the last 12 months and what measures companies are taking to strengthen their defenses for 2024.
Accidentally unsecured data accounts for 42% of incidents
20% report theft of company data by employees
Nearly 40% of companies experienced ransomware attacks, with one-fifth paying the country email list ransom
To the full report
To the press release
Study on Artificial Intelligence (AI) in Cybersecurity
The Capterra study examines the areas in which companies will use AI-supported security systems in 2024 and the benefits and challenges they face.
Phishing attacks are cited as the main reason for investing in AI security
More than half of the companies surveyed invest in cloud and email security
Internal threats from employees are a danger that should not be underestimated
Human oversight is the key to AI-driven cybersecurity
To the full report
To the press release
retail
3 trends that will shape customer service in 2025
In this study, we look at three key customer service trends for SMBs in 2025 that all business leaders, customer service providers, and customer support representatives should include in their plans for the year if they want to improve their strategies.
More than half of the German companies surveyed already use AI-supported customer service software. However, humans still remain superior to AI in many areas of customer service.
68% of companies that use AI-powered customer service software report that customer satisfaction has improved in the last two years.
60% of companies worldwide that currently manage their customer calls internally are considering or have formal plans to outsource to an agency. In Germany, the number is as high as 69%.
To the full report
To the press release
Artificial Intelligence (AI) shows enormous potential in customer service
55% use AI features in their customer service software. But how satisfied are they with AI performance, and what are the benefits and challenges associated with implementing AI in customer service?
Almost 60% expect cost savings and faster response times from AI-powered customer service software.
The main benefits of AI are higher productivity (61%) and customer satisfaction (49%).
Challenges include loss of customer trust (43%) and data protection (36%).
Study on cyberattacks in Germany: the trend report for 2024
The Capterra study shows the most common cyber threats of the last 12 months and what measures companies are taking to strengthen their defenses for 2024.
Accidentally unsecured data accounts for 42% of incidents
20% report theft of company data by employees
Nearly 40% of companies experienced ransomware attacks, with one-fifth paying the country email list ransom
To the full report
To the press release
Study on Artificial Intelligence (AI) in Cybersecurity
The Capterra study examines the areas in which companies will use AI-supported security systems in 2024 and the benefits and challenges they face.
Phishing attacks are cited as the main reason for investing in AI security
More than half of the companies surveyed invest in cloud and email security
Internal threats from employees are a danger that should not be underestimated
Human oversight is the key to AI-driven cybersecurity
To the full report
To the press release
retail
3 trends that will shape customer service in 2025
In this study, we look at three key customer service trends for SMBs in 2025 that all business leaders, customer service providers, and customer support representatives should include in their plans for the year if they want to improve their strategies.
More than half of the German companies surveyed already use AI-supported customer service software. However, humans still remain superior to AI in many areas of customer service.
68% of companies that use AI-powered customer service software report that customer satisfaction has improved in the last two years.
60% of companies worldwide that currently manage their customer calls internally are considering or have formal plans to outsource to an agency. In Germany, the number is as high as 69%.
To the full report
To the press release
Artificial Intelligence (AI) shows enormous potential in customer service
55% use AI features in their customer service software. But how satisfied are they with AI performance, and what are the benefits and challenges associated with implementing AI in customer service?
Almost 60% expect cost savings and faster response times from AI-powered customer service software.
The main benefits of AI are higher productivity (61%) and customer satisfaction (49%).
Challenges include loss of customer trust (43%) and data protection (36%).