This is a guest post by Drew Gula.
Posted: Thu Mar 27, 2025 10:50 am
That’s a skill that the best customer support teams strive to achieve. Chatbots do it automatically and consistently, providing a sense of consistency over time.
And that kind of messaging is something that helps build trust with a customer.
As much as 70% of customers prioritize connected experiences (like personalized engagement) before making a purchasing decision. In the same Salesforce study, 63% of surveyed people expect physician data companies to recognize them across different platforms. Additionally, 49% of them had zero patience for disconnected engagements.
Wrapping Up
Conversational AI is a tool that you can use to help your support team, benefit your customers, and ultimately help your business settle into a healthier — and more sustainable — habit of how, when, and where you engage with people.
This is more evident in customer support specifically. Humans are already overwhelmed by the amount of easy and redundant customer questions coming their way time and again. And with smarter algorithms popping up every day, the future is bright for customer support powered by conversational AI.
Drew Gula is the copywriter at Soundstripe. It produces resources, like royalty free music and storyboard templates, to help businesses improve their video marketing.
At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away.
And that kind of messaging is something that helps build trust with a customer.
As much as 70% of customers prioritize connected experiences (like personalized engagement) before making a purchasing decision. In the same Salesforce study, 63% of surveyed people expect physician data companies to recognize them across different platforms. Additionally, 49% of them had zero patience for disconnected engagements.
Wrapping Up
Conversational AI is a tool that you can use to help your support team, benefit your customers, and ultimately help your business settle into a healthier — and more sustainable — habit of how, when, and where you engage with people.
This is more evident in customer support specifically. Humans are already overwhelmed by the amount of easy and redundant customer questions coming their way time and again. And with smarter algorithms popping up every day, the future is bright for customer support powered by conversational AI.
Drew Gula is the copywriter at Soundstripe. It produces resources, like royalty free music and storyboard templates, to help businesses improve their video marketing.
At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate. You can signup here and start delighting your customers right away.