One of the ways we try to promote initiative and new ideas at Quality Connection austria phone number library Solutions is through what we call the Embrace Programme. Hug stands for "Help Us Grow" and we encourage everyone involved in every activity, from our operations managers to our IT staff and most importantly our frontline staff, to get a hug every month. Essentially, this inspires brainstorming to ensure we have a constant flow of new ideas to help our projects continue to thrive and improve performance.
Each month each hug idea is included on the ballot and we award a Hug of the Month award. It's a fun way to encourage everyone to be proactive and fight back against the enemy of complacency. Setting Good Goals for Telephone Service Success The telemarketing service industry is unique. Every activity and every initiative can be measured by very specific key performance indicators. I find it unbelievable when I see there aren't any marker boards on the call center floor with results, or TVs on the wall showing everyone on the team how they performed.
