Business scene] Apology letter sample template collection
Posted: Thu Feb 20, 2025 9:10 am
From here on, we will introduce the following sample templates for apology letters.
Sample apology email for product trouble or defect
How to write an apology letter when there is a delivery delay o lithuania mobile database r shipping mistake
Sample apology letter for billing errors or delayed refund
[Internal] Sample apology emails to superiors and subordinates
Sample apology email for product trouble or defect
If there is a problem with one of your company's products, state the product name in the subject line and that it is an apology email. If you are not sure what the cause of the defect is, state that you will investigate the issue immediately after receiving the defective product .
Subject: Apology regarding initial defect of "△△ (product name)"
Dear Mr./Ms.
Thank you for your continued patronage.
My name is △△, and I am in charge of products in the Product Development Department at △△ Co., Ltd.
Thank you for purchasing our new product "△△ (product name)".
However, we sincerely apologize for the inconvenience caused to you, Mr./Ms. XX, due to the initial problems with "△△".
All those involved deeply regret that there were insufficient product inspection procedures.
Therefore, we will send you a replacement item as soon as possible, so we would appreciate it if you could return the defective item to us by cash on delivery.
The address is as follows:
(Shipping information such as address and name)
We will immediately investigate the cause of this defect and contact you again as soon as we know the cause. We
will also strengthen our inspection procedures and strive to improve quality so that we do not deliver such defective products in the future.
We look forward to your continued patronage.
(signature)
How to write an apology letter when there is a delivery delay or shipping mistake
If there was a delay in delivery or an order mistake due to your company's circumstances, include an alternative proposal in the apology letter. If the transaction involves money, you should also clearly explain the costs of the delay in delivery and cancellation fees.
Sample apology email for product trouble or defect
How to write an apology letter when there is a delivery delay o lithuania mobile database r shipping mistake
Sample apology letter for billing errors or delayed refund
[Internal] Sample apology emails to superiors and subordinates
Sample apology email for product trouble or defect
If there is a problem with one of your company's products, state the product name in the subject line and that it is an apology email. If you are not sure what the cause of the defect is, state that you will investigate the issue immediately after receiving the defective product .
Subject: Apology regarding initial defect of "△△ (product name)"
Dear Mr./Ms.
Thank you for your continued patronage.
My name is △△, and I am in charge of products in the Product Development Department at △△ Co., Ltd.
Thank you for purchasing our new product "△△ (product name)".
However, we sincerely apologize for the inconvenience caused to you, Mr./Ms. XX, due to the initial problems with "△△".
All those involved deeply regret that there were insufficient product inspection procedures.
Therefore, we will send you a replacement item as soon as possible, so we would appreciate it if you could return the defective item to us by cash on delivery.
The address is as follows:
(Shipping information such as address and name)
We will immediately investigate the cause of this defect and contact you again as soon as we know the cause. We
will also strengthen our inspection procedures and strive to improve quality so that we do not deliver such defective products in the future.
We look forward to your continued patronage.
(signature)
How to write an apology letter when there is a delivery delay or shipping mistake
If there was a delay in delivery or an order mistake due to your company's circumstances, include an alternative proposal in the apology letter. If the transaction involves money, you should also clearly explain the costs of the delay in delivery and cancellation fees.