New features in update 5.29
Posted: Thu Feb 20, 2025 4:49 am
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Our latest update to the LiveAgent helpdesk system brings exciting new features, a new migration plugin, and a number of fixes and improvements to existing features. One of the most significant updates is our new migration plugin. All customers who want to migrate their data from Intercom to LiveAgent can do so independently using a simple toggle in our configuration. Just find the Intercom plugin in the Plugins section of your LiveAgent configuration and your data will be migrated to LiveAgent.
Now let's take a look at other new features and improvements available in the LiveAgent 5.29 update.
Creating custom roles
All-inclusive plan users can now create their own roles in LiveAgent and better specify the responsibilities of each agent. The most important benefit of this feature is the ability to manage permissions more specifically. You can restrict or open parts of the LiveAgent helpdesk software to specific agents, effectively managing responsibility for different work responsibilities.
Phone call scheduler
We have recently added a new feature – phone scheduling. With it, you can define the times when turkey phone number data you are available for calls on specific devices. Instead of manually turning calls on and off at the beginning or end of your shift, you can simply select times and dates on your calendar. Look for this new feature in your voice status (the phone icon in the top right corner of your LA account).
Image showing where you can find the new phone call scheduler feature in the LiveAgent app
Phone call scheduler feature
New improvements in LiveAgent 5.29
“Reply” and “Reply All” in ticks
We have added “Reply” and “Reply All” options to the ticket message context menu in LiveAgent. This enhancement will give you better and more flexible communication options in our ticketing system.
By registering, I accept the Terms and Conditions and Security Policy .
Our latest update to the LiveAgent helpdesk system brings exciting new features, a new migration plugin, and a number of fixes and improvements to existing features. One of the most significant updates is our new migration plugin. All customers who want to migrate their data from Intercom to LiveAgent can do so independently using a simple toggle in our configuration. Just find the Intercom plugin in the Plugins section of your LiveAgent configuration and your data will be migrated to LiveAgent.
Now let's take a look at other new features and improvements available in the LiveAgent 5.29 update.
Creating custom roles
All-inclusive plan users can now create their own roles in LiveAgent and better specify the responsibilities of each agent. The most important benefit of this feature is the ability to manage permissions more specifically. You can restrict or open parts of the LiveAgent helpdesk software to specific agents, effectively managing responsibility for different work responsibilities.
Phone call scheduler
We have recently added a new feature – phone scheduling. With it, you can define the times when turkey phone number data you are available for calls on specific devices. Instead of manually turning calls on and off at the beginning or end of your shift, you can simply select times and dates on your calendar. Look for this new feature in your voice status (the phone icon in the top right corner of your LA account).
Image showing where you can find the new phone call scheduler feature in the LiveAgent app
Phone call scheduler feature
New improvements in LiveAgent 5.29
“Reply” and “Reply All” in ticks
We have added “Reply” and “Reply All” options to the ticket message context menu in LiveAgent. This enhancement will give you better and more flexible communication options in our ticketing system.