One of the best live chat software for small business by Chatra.
Posted: Thu Dec 05, 2024 9:00 am
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2. Chatra
Chatra is a complete live chat software for websites and ecommerce stores. iceland mobile phone numbers database It streamlines conversations from the most used channels — email, messenger, and website, for better organized and faster customer service.
Chatra lets you talk to website visitors in real time or automate engagement with triggered messages and answer at your own pace. This takes the pressure off you and your support team while still enhancing the customer experience.
Another great feature is the ability to target visitors on specific pages — like a product page, where you can help them choose in real time and boost your conversion rates.
And on top of that, Chatra integrates with most major ecommerce platforms and lets you see what the visitor has added to their cart. This way, you can help them pick the right size, the best shipping option, and answer other checkout-related questions. This makes for happy customers and also opens opportunities for upsells!
Some of Chatra’s notable live chat features include:
Over 1000+ integrations with web services like Facebook Messenger, Instagram, and Salesforce so you can manage all your leads and chats from one place
Visitor details — location, what pages they’re on at the moment when you’re talking to them
Shopping cart contents — if your ecommerce store is on Shopify, BigCommerce, Ecwid, or WooCommerce, you’ll be able to see what they’ve added to their cart on this visit
Targeted messages and triggers — proactively contact visitors on certain pages or after they’ve been stuck on a page for some time
Typing insights — you’ll see what the visitor is typing before they hit send so you have more time to prepare your answer while keeping response times to a minimum
Price: Free plan available; starts from $21/ month per agent
3. LiveChat
One of the best live chat software for customer support by LiveChat.
LiveChat is positioned as a multichannel customer support service. It covers Facebook, SMS, email, WhatsApp, and Apple Business Chat on top of its website chat window. It also integrates with many tools and most ecommerce platforms.
LiveChat offers a ticketing system, notifications, chat routing (assigning chats to support agents), team management tools, and sales goal tracker among many other features. This makes it suitable for bigger teams of reps, looking for a webchat software to service a large number of website visitors and customers.
2. Chatra
Chatra is a complete live chat software for websites and ecommerce stores. iceland mobile phone numbers database It streamlines conversations from the most used channels — email, messenger, and website, for better organized and faster customer service.
Chatra lets you talk to website visitors in real time or automate engagement with triggered messages and answer at your own pace. This takes the pressure off you and your support team while still enhancing the customer experience.
Another great feature is the ability to target visitors on specific pages — like a product page, where you can help them choose in real time and boost your conversion rates.
And on top of that, Chatra integrates with most major ecommerce platforms and lets you see what the visitor has added to their cart. This way, you can help them pick the right size, the best shipping option, and answer other checkout-related questions. This makes for happy customers and also opens opportunities for upsells!
Some of Chatra’s notable live chat features include:
Over 1000+ integrations with web services like Facebook Messenger, Instagram, and Salesforce so you can manage all your leads and chats from one place
Visitor details — location, what pages they’re on at the moment when you’re talking to them
Shopping cart contents — if your ecommerce store is on Shopify, BigCommerce, Ecwid, or WooCommerce, you’ll be able to see what they’ve added to their cart on this visit
Targeted messages and triggers — proactively contact visitors on certain pages or after they’ve been stuck on a page for some time
Typing insights — you’ll see what the visitor is typing before they hit send so you have more time to prepare your answer while keeping response times to a minimum
Price: Free plan available; starts from $21/ month per agent
3. LiveChat
One of the best live chat software for customer support by LiveChat.
LiveChat is positioned as a multichannel customer support service. It covers Facebook, SMS, email, WhatsApp, and Apple Business Chat on top of its website chat window. It also integrates with many tools and most ecommerce platforms.
LiveChat offers a ticketing system, notifications, chat routing (assigning chats to support agents), team management tools, and sales goal tracker among many other features. This makes it suitable for bigger teams of reps, looking for a webchat software to service a large number of website visitors and customers.