WhatsApp Business Platform
Posted: Thu Dec 05, 2024 7:19 am
Such a large number of people using the app made the platform's potential for businesses evident . Thus, once WhatsApp was acquired by Facebook in 2018, WhatsApp Business and WhatsApp Business Platform were launched on the market.
Differences between WhatsApp Business and WhatsApp Business API
While both options are aimed at improving communications between estonia whatsapp number data 5 million companies and their customers, each responds to different needs and provides specific solutions.
A free downloadable application or interface, quite similar to the traditional version, but aimed at small and medium-sized businesses that need to manage their direct and individual communication with customers.
It is designed for businesses that have a low number of conversations per month , without the need to integrate with other platforms to manage requests.
This is a platform aimed at medium and large companies that need to manage large volumes of interactions.
This is where automation comes into play, incorporating chatbots that are capable of learning from interactions and making it possible to personalize the customer experience in a cost-effective way.
It is clear that WhatsApp Business Platform is not the same as WhatsApp Business or the traditional version, and that today it is key for companies to optimize the handling of their queries by providing quick responses 24/7 through the most popular messaging platform on the planet.
Now, before we fully understand how to improve your sales with WhatsApp Business API, let’s review some of its advantages.
Advantages of using WhatsApp Business Platform
Messaging applications have revolutionized company-customer communication, establishing closer and friendlier relationships .
Differences between WhatsApp Business and WhatsApp Business API
While both options are aimed at improving communications between estonia whatsapp number data 5 million companies and their customers, each responds to different needs and provides specific solutions.
A free downloadable application or interface, quite similar to the traditional version, but aimed at small and medium-sized businesses that need to manage their direct and individual communication with customers.
It is designed for businesses that have a low number of conversations per month , without the need to integrate with other platforms to manage requests.
This is a platform aimed at medium and large companies that need to manage large volumes of interactions.
This is where automation comes into play, incorporating chatbots that are capable of learning from interactions and making it possible to personalize the customer experience in a cost-effective way.
It is clear that WhatsApp Business Platform is not the same as WhatsApp Business or the traditional version, and that today it is key for companies to optimize the handling of their queries by providing quick responses 24/7 through the most popular messaging platform on the planet.
Now, before we fully understand how to improve your sales with WhatsApp Business API, let’s review some of its advantages.
Advantages of using WhatsApp Business Platform
Messaging applications have revolutionized company-customer communication, establishing closer and friendlier relationships .