Provide a clear procedure for ordering/purchasing goods

[mimakter99]

Please note the following recommendations:

Don't ask unnecessary questions.

If you collect information, then entering it should be absolutely simple, with prompts and automatic filling.

Take care of the ecuador email list safety of the user data already received. Check that it is not lost after the person leaves the site and then returns again and logs in, for example, as an unregistered visitor.

The block with the terms of delivery and return of goods must be visible.

Don't push delivery information to the very bottom of the page. For many, this is very important, and seeing a suitable delivery time, a person is more likely to place an order. It is completely wrong to provide this information only closer to the time of payment. Let the buyer see right away how much the delivery will cost and how long the goods will be on the way. For remote regions, the price may be unfavorable.

Information about the terms of return of the purchase is no less important. It is wrong to hide the "Return" block inside the "Delivery and payment" section. Not every user will immediately guess where to look. Make a separate "Return" button in the design of the online store and place it so that it is immediately visible.

Block with delivery conditions

Add a feedback form.

A feedback form is a must in the design of an online store. Show the visitor that in case of problematic situations or questions about the product itself, he always has someone to contact. Place a phone number on the site by which he can contact the manager, it is good if it is free (like 9-900). Or install a button to order a call back.

Another feedback option is an online chat, through which you can communicate with a manager at an agreed time (for example, from eight in the morning to eight in the evening). Pages with answers to frequently asked questions (FAQ) are also very useful. There you can cover everything, including delivery, payment, complaints, returns (even if the site has already written about it - no problem, repeating it won't hurt).

Feedback form

Don't forget about the store's trust factors.

Show users your good reputation, tell them what your company does and what it is. Create information blocks on the site like “About the company”, “Our achievements”, etc. Publish photos of the official documents you have, namely the registration certificate, user agreement. Indicate your addresses (both legal and actual), email, payment details. It would be a good idea to place links to resources like Flamp, iRecommend on the site, where you can leave a review of your company’s work.