Preparing software for call center operation

[mdhasan550]

So, the offer is made, the script is written, the database is collected. Time to call!

The operator is required to make 100 calls per day. Have you tried making that many calls? I hope not, because such a volume of calls requires training.

In the Nirro call center, 100 dialogues per day is the standard. Less is simply not enough, more - the operator will start to talk nonsense. Oh yeah, for 100 productive conversations you will need to paraguay mobile phone numbers database make about 140 calls. Not every conversation involves a decision maker, someone asks to call back...

You can't just start calling. Well, you can, of course, but you should remember:

20% of contacts will fail to reach you
Copying a number and pasting it into a softphone takes 2-3 seconds
It takes an average of 6-8 seconds to reach the company, and 12-15 seconds if the call fails.
We count from 140 calls:

28 missed calls - 7 minutes of waiting time
Dialing a number takes the same 7 minutes a day.
Only 14 minutes of extra work per day, not convinced. Ok.
Average call duration is 2.36 minutes. Only with someone the conversation will be 2 minutes, and the next client can chat the operator for 10 minutes.

We also take into account the human factor, because if an operator has made 10 missed calls and suddenly gets a decision maker on the 11th call, he will easily get confused. Confusion = loss of sales.
Moreover, the operator is doing monotonous work and can make a mistake.
Also, what if the operator is prohibited from seeing the phones for reasons of commercial confidentiality?

To summarize: it is possible to make calls manually, but rarely.

How does it work? Autodial.

The autodialer system dials several numbers and connects the contact with the operator if the connection is successful.
The operator may not see the number at all, receiving only basic information about the company. No manual dialing, full automation. The operator is always in dialogue.
It is the autodialer that increases the volume of calls per day, due to the elimination of missed calls. Of course, provided that the dialogues are short-term.

There are a lot of such systems. Good ones – few. If you are interested in a specific name – write, I will consult.
But in general, autodialer systems are divided into:

Ready-made sites
Implemented solution
The platforms allow you to launch calls "in 2 clicks" when the solution implemented in the company requires preparation. Annual platforms are expensive, the implemented system is cheaper, against the background of the year.

We recommend that you "try" any of the ready-made platforms. Assess the quality, convenience and formulate the requirements for the system based on experience. After that, you can order implementations and put operators on your software.

For reference:
An operator's workstation on a ready-made platform costs from 600 rubles/month
Ready-made platforms require money for using third-party telephony
A ready-made solution can be implemented for 60,000 rubles one-time, using any telephony

By the way, if you need a dial-up system, write to us! We will implement an improved solution based on Elastix, which is integrated with Google documents and allows you to track the results of work in real time.