like you are in control of the situation
Posted: Wed Dec 04, 2024 8:45 am
Here are our tried-and-tested tips for handling negative customer reviews like a pro: 1. Keep Calm The negative reviews can be scathing and downright unfair. There are all kinds of people out there who can take up an issue for the smallest of things, leaving behind reviews that can get personal and get across their condescending point-of-view quite harshly. That’s why it is important to take a breather and gather your thoughts as well as any evidence you may have against their grievance.
Once you feel like you are in control of the situation, it is time thailand mobile phone numbers database to start typing out your response in a calm fashion. 2. Have a plan How are you going to go about crafting your reply? Now if you are a planner, as any same entrepreneur should be, the chances are that you already have your standard review responses lined up to choose from. It’s good to be prepared but refrain from copy-paste, please.
Remember that these ‘canned’ replies are just the starting point of your response. Make sure each answer is different from the other and customized to address the exact grievance of your client. Using the same cookie-cutter reactions can further exacerbate the situation and upset an already dissatisfied customer. 3. Own the problem A negative review happens because the client had a negative experience with your product/service. Maybe they didn’t like that the shipment got delayed (because of the weather and no fault of your own), or that they thought the food at your restaurant tasted bland.
Once you feel like you are in control of the situation, it is time thailand mobile phone numbers database to start typing out your response in a calm fashion. 2. Have a plan How are you going to go about crafting your reply? Now if you are a planner, as any same entrepreneur should be, the chances are that you already have your standard review responses lined up to choose from. It’s good to be prepared but refrain from copy-paste, please.
Remember that these ‘canned’ replies are just the starting point of your response. Make sure each answer is different from the other and customized to address the exact grievance of your client. Using the same cookie-cutter reactions can further exacerbate the situation and upset an already dissatisfied customer. 3. Own the problem A negative review happens because the client had a negative experience with your product/service. Maybe they didn’t like that the shipment got delayed (because of the weather and no fault of your own), or that they thought the food at your restaurant tasted bland.