Why is a bot not the solution to provide support on WhatsApp?
Posted: Tue Jan 07, 2025 9:03 am
As we mentioned at the beginning of this article, while bots are a great tool for serving customers quickly, they are not the most effective services to use for your business because today’s consumers need to trust and feel comfortable in order to buy or acquire a service. This means that if they feel like they are being served by a robot, they will not purchase the product or service they initially approached the company for. Today, the market is evolving differently and people need human contact to make their purchases. This may not be a technology problem, but rather a trust and security problem.
Buying from a bot is completely different from buying from a real person, who understands the customer as a whole. In this way, we can say that, especially on WhatsApp, using bots is a bad idea. In fact, WhatsApp is focused on minimizing spam and all automated and artificial contacts between its users. WhatsApp is in favor of humanized and individual contact for colombia telegram database each person, so it is not a good idea to use bots for this platform . In this sense, we can recommend the use of tools such as Callbell . This allows you to connect multiple service channels, including WhatsApp, to a single platform and take care of all incoming messages from there. In addition, you can also invite your team to collaborate within the same tool. WhatsApp Bots What is the best alternative to bots for WhatsApp? Without a doubt, Callbell is the best alternative to bots for WhatsApp .
In fact, Callbell has multiple features perfectly developed to offer users humanized, comfortable and efficient assistance. Callbell has a platform that allows integrating 4 main service channels: WhatsApp, Telegram, Instagram and Facebook. Once we have connected these channels, we can invite the entire sales team to collaborate within Callbell. This way, each person on the team will be able to view conversations from all channels in one place. At the same time, they will also be able to interact with each other, save contact information, route conversations and much more. One of the most amazing features is Callbell’s automatic routing .
This is a new feature that takes care of automatically routing every incoming conversation. It’s basically a mini-bot with up to two levels of conversation, which can be configured to automatically qualify leads and assign them to the corresponding department. Cliengo helps automate a company’s sales process by leveraging the various customer touchpoints and providing answers at any time. Through proactive conversations, the Cliengo chatbot helps the company’s sales team by capturing the contact details of each person accessing the website. This chatbot is an automated system that simulates a real person's conversation with a company , and is automatically activated when a visitor enters the website, where Cliengo is installed after a few seconds. This service must be pre-programmed with the questions and answers to be asked to users. Its purpose is to obtain the data of the visitor concerned, mainly his request, name, email and/or phone number.
Buying from a bot is completely different from buying from a real person, who understands the customer as a whole. In this way, we can say that, especially on WhatsApp, using bots is a bad idea. In fact, WhatsApp is focused on minimizing spam and all automated and artificial contacts between its users. WhatsApp is in favor of humanized and individual contact for colombia telegram database each person, so it is not a good idea to use bots for this platform . In this sense, we can recommend the use of tools such as Callbell . This allows you to connect multiple service channels, including WhatsApp, to a single platform and take care of all incoming messages from there. In addition, you can also invite your team to collaborate within the same tool. WhatsApp Bots What is the best alternative to bots for WhatsApp? Without a doubt, Callbell is the best alternative to bots for WhatsApp .
In fact, Callbell has multiple features perfectly developed to offer users humanized, comfortable and efficient assistance. Callbell has a platform that allows integrating 4 main service channels: WhatsApp, Telegram, Instagram and Facebook. Once we have connected these channels, we can invite the entire sales team to collaborate within Callbell. This way, each person on the team will be able to view conversations from all channels in one place. At the same time, they will also be able to interact with each other, save contact information, route conversations and much more. One of the most amazing features is Callbell’s automatic routing .
This is a new feature that takes care of automatically routing every incoming conversation. It’s basically a mini-bot with up to two levels of conversation, which can be configured to automatically qualify leads and assign them to the corresponding department. Cliengo helps automate a company’s sales process by leveraging the various customer touchpoints and providing answers at any time. Through proactive conversations, the Cliengo chatbot helps the company’s sales team by capturing the contact details of each person accessing the website. This chatbot is an automated system that simulates a real person's conversation with a company , and is automatically activated when a visitor enters the website, where Cliengo is installed after a few seconds. This service must be pre-programmed with the questions and answers to be asked to users. Its purpose is to obtain the data of the visitor concerned, mainly his request, name, email and/or phone number.