Conversational Marketing - Live Chat

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Now, you might be wondering which is the best chat tool – the options range from simple apps to full-fledged customer support platforms with chat widgets. Don’t worry, here are the best live chat software for your website or online store .

Brevo Chat Widget

To install the Brevo chat widget on your website , simply create it to your liking on the platform and copy the generated widget code to the pages where you want to use it or throughout your entire site. And if you host your site or store on WordPress or WooCommerce, it's even easier with Brevo Tracker.

4. Install a chatbot to save time (yes, and make money)
If you're looking to use automation to streamline purchases and create a personalized experience at scale , bots are a natural fit. Consider that 74% of consumers expect instant answers to their questions .

Here you can read more about how chatbots work , but right now you might be interested in knowing that they can be integrated into websites, social networks or instant messaging applications such as WhatsApp. Even into telephone customer service systems.

The best chatbot software ? The one that best indonesia telegram data suits your goals. For example, you can use it on your order pages if you detect doubts or frequently asked questions before the purchase. Simply define the answers in the chatbot scenario builder or use artificial intelligence.

Conversational marketing - conversations_chatbot
This is how a chatbot scenario is created with Brevo's Conversations Platform

5. Take advantage of social media to attract more leads and generate more sales
Now that you have your tools and communication channels ready, you can start attracting social media leads to your store: from answering questions on Instagram via direct message to publishing ads that automatically trigger personalized messages on WhatsApp or Facebook Messenger.

Conversational marketing - conversations Instagram
Replying to Instagram messages from Brevo

There's no denying that companies that use social selling close 40-50% more deals than those that don't. So, if you haven't yet taken the plunge into social media, you're missing out on a sea of ​​possibilities: