There were often cases when clients were so dissatisfied with
Posted: Thu Dec 26, 2024 4:31 am
the communication after the first calls that they reacted very negatively to subsequent attempts to contact them. The company decided to connect the Prompter so that experienced employees could help newcomers right during the conversation. Let's tell you what came out of it. Finding a solution First of all, an employee responsible for monitoring calls was appointed from among the most experienced and effective sales managers. Then, in the personal account of the MCN Telecom Virtual PBX, the Prompter option was enabled for his internal number. From that moment, by dialing a short combination of numbers along with the number of the twitter database newcomer who needed help, the supervisor could connect to his conversations and give hints. Since the sales department was small, the company had only one prompter for the entire team. Over time, other specialists needed to be involved on a case-by-case basis — they were connected to call supervision by changing the internal number in the function settings.
Results The most important achievement of the online school was that they managed to significantly reduce the duration of training and make it more practice-oriented. If previously new employees felt insecure in the absence of live support and this insecurity was transmitted to the potential buyer, then after the introduction of the Prompter function, newcomers began to more often express their willingness to start calling before the end of the two-week training period. According to the trainees, it became easier for them to work through objections and answer detailed questions about training products. Thanks to the implementation of the Souffler, the training period was reduced to ten days instead of two weeks, which allowed to reduce onboarding costs. The company also noted a decrease in the total number of unsuccessful transactions, including those completed at the first stages of the funnel, and a reduction in the time from the moment the trainee enters the line until his first sale.
Results The most important achievement of the online school was that they managed to significantly reduce the duration of training and make it more practice-oriented. If previously new employees felt insecure in the absence of live support and this insecurity was transmitted to the potential buyer, then after the introduction of the Prompter function, newcomers began to more often express their willingness to start calling before the end of the two-week training period. According to the trainees, it became easier for them to work through objections and answer detailed questions about training products. Thanks to the implementation of the Souffler, the training period was reduced to ten days instead of two weeks, which allowed to reduce onboarding costs. The company also noted a decrease in the total number of unsuccessful transactions, including those completed at the first stages of the funnel, and a reduction in the time from the moment the trainee enters the line until his first sale.