Through this article we aim to provide in-depth information on accessibility in these spaces for people with disabilities, using the example of Adolfo Suárez Madrid-Barajas Airport. Are there the necessary measures to facilitate their stay at the airport? Are Spanish airports at the forefront of people with disabilities?
Accessibility at Madrid Airport
Adolfo Suárez Madrid-Barajas Airport has check-in machines, which are accessible to people with reduced mobility (PRM) without luggage. These machines help people with disabilities by providing them with boarding passes and seats on the plane. This way, they avoid having to go to the check-in counters.
Furthermore, T4 provides a personalized service for visually impaired kenya phone number data passengers, which consists of informing them of the status of flights through messages they receive on their mobile phones.
To find out more details about accessibility at Madrid's Terminal 4, we had the opportunity to speak with the press department of Adolfo Suárez Madrid-Barajas Airport.
They have revealed to us the procedure to follow when a person with reduced mobility goes to the airport: “The service for people with reduced mobility at Adolfo Suárez Madrid-Barajas Airport is a free service that works as follows, depending on whether the person to be assisted is an incoming or outgoing passenger: if it is a departing flight, the passenger is summoned to the meeting point - indicated on the Arena website - at least two hours before the scheduled flight departure, so that there is sufficient time guaranteed as well as the quality of the service offered. Once the meeting has taken place, the passenger will be assisted and accompanied throughout the check-in process and at security checks, also being helped with their hand luggage.”
On the other hand, we have also been told that there are differences regarding accessibility when the flight is arriving: “In the event that the flight is arriving, the passenger must wait for assistance inside the aircraft, so that they will be helped to disembark and collect their luggage, subsequently accompanying them to the meeting point they decide within the airport facilities.”
