A good way to gauge this is to host crisis simulations and brazil hot telegram measure individual employee responses. Make sure to set clear objectives for your drills — and then you can measure KPIs like decision-making speed or communication clarity.
After the exercise, rate performance against these goals on a scale. A high score signals your team is not just going through the motions, but genuinely prepared for the worst-case scenario.
This KPI is useful because it zeroes in on how well participants apply their training in realistic scenarios. Software like quality assurance for call center helps you record specific metrics in your simulation, such as call handling times or customer satisfaction rates.
