Response results: intelligent customer service cannot indonesia phone number lookup effectively identify the problem and cannot answer. Behavior 2: Seek help from human customer service Incident: smart customer service cannot answer questions. User expectations: thisAnd the platform did not have a mechanism to transfer to manual customer service. The problem cannot be solved, feels frustrated. . Problem diagnosis . User behavior analysis Behavior 1: Seek help from intelligent customer service What happened: encountered a problem and needed help from the platform to solve it. User expectations: expect intelligent customer service to answer questions. Response results: intelligent customer service cannot effectively identify the problem and cannot answer.
Behavior 2: Seek help from human customer service Incident: smart customer service cannot answer questions. User expectations: thisIt is hoped that doubts can be answered by switching to human customer service. Response result: The system cannot transfer to manual customer service. Asked the platform for help twice, but the platform could not solve the problem and did not meet the user's expectations. 2. Analyze the problem ) Analyze the background The relationship between enterprises and customers is a supply and demand relationship, especially the relationship between sellers and buyers. Businesses produce products or services to meet customer needs.
