The most important step in managing reviews on Google Maps is to thoroughly analyze the situation. Before taking any action, consider whether the reviews are legitimate and, most importantly, whether they violate Google's content policies.
It’s worth taking advantage of the tools available in Google Maps that allow you to manage reviews . In the “Read Reviews” section of your business management panel, you can find reviews and respond to them or report them as violating guidelines. Remember that responding to negative reviews can help minimize their negative impact on your business’s reputation, so if the review was valid, it’s worth responding to the review and explaining the situation that led to the negative review.
Menu in Google business card with an indicator of where to look for opinions posted on the profile.
Google business card menu
When can a negative review be removed?
If a negative review violates Google's content policy, it can be removed. Google considers each case individually and typically responds to reviews that:
Contains offensive content, such as harassment or hate speech.
They make private information public, such as your personal details or card numbers.
Spreading disinformation, such as false information about products or services.
They contain profanity or indecent content, sometimes of a sexual nature.
They are advertisements for other products or services, e.g. competitors.
They repeat themselves many times in the same or similar form.
There are many other criteria that Google takes into account in the review evaluation process . However, it is worth knowing that Google carefully analyzes each request, and the mere submission of an opinion does not guarantee its immediate removal. The verification process can take from several days to several weeks, but there is also a possibility that such a request will not be considered positively, in which case the opinion will remain visible on the profile.
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How do I report a negative review on Google?
To remove a negative review on Google, follow the ig database platform's policies and terms and conditions. The process may vary slightly depending on the device you're using Google My Business on. Here are the steps you'll need to take:
Android and iPhone/iPad - Remove Reviews from Google Maps:
Open the Google Maps application.
Go to Your Company Profile (top right corner).
Select the "Reviews" option.
Find the review you want to remove and click "Report Review" or "Report Profile" (if you want to report a user who is violating the rules).
Android and iPhone/iPad - Remove Reviews from Google Search:
Open the Google search home page.
Find your Company Profile.
Select "Opinions."
Find the review you want to delete and click "Report Review."
Computer - Remove Reviews from Google Maps:
Open Google Maps.
Find your Company Profile.
Find the review you want to remove and click "Report Abuse."
Computer - Remove Reviews from Google Search:
Open the Google search home page.
Find your Company Profile.
Select "Opinions" or scroll down to the bottom of your profile, where you should also be able to view opinions.
Find the review you want to remove and click "Report Abuse."
Computer - Deleting Reviews from Your Account:
Log in to your Company Profile.
Select "Reviews" if you want to report a comment for a specific company, or "Manage Reviews" if the process involves multiple companies.
Select “Report inappropriate content” next to the reviews you are reporting.
Menu in Google business card with instructions on how to report unwanted reviews.
Reporting unwanted reviews
To sum up, to report a negative review in Google, we must first find it regardless of the device we want to do it on, and regardless of whether we want to report it in the Google search engine or in Google Maps. Then we should expand the menu (usually three dots) and most likely in this place there will be an option to report an undesirable, often unfairly issued review, or we can use Google's dedicated platform for reporting reviews, which can be helpful when we manage a larger number of listings.
How to deal with negative feedback
Removing negative reviews isn’t always easy. What to do if a negative review doesn’t qualify for removal? The answer is simple: take action. To minimize the impact of negative reviews on your listing, focus on getting positive reviews about your business. Five-star reviews build a favorable image of your company on the Internet and also increase the rating on your company’s profile on Google.
If you’re wondering how to ask your customers for feedback, ask in our Facebook group Top 1 in Maps .
Every customer has the right to express their opinion, both positive and negative. Positive opinions are of course easier to read, but negative ones can provide valuable feedback. Respond to such comments in a professional and polite manner, trying to smooth things over. Even if the user doesn't respond, other Internet users will see that you take their opinions to heart and are trying to fix the mistake. This way, you can build a good reputation even in a difficult situation.
Menu showing where to click to respond to reviews.
Responding to reviews
Emotions are a bad advisor, so go back to the reviews after they have cooled down and see what the real problem was. Maybe you need to improve your customer service or shipping times? Treat the comments as feedback that will help you grow your business.
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