2. Be punctual and respond quickly

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Today's consumers want quick and complete answers when they speak to a company — that's why agile support is so essential. Therefore, your agents must be prepared to respond at the right time and through the right channels.

In this sense, online chats stand out for their uk mobile database and practicality due to the possibility of automating simpler occurrences (second copy of invoice, tracking number, payment status, etc.) and managing several dialogues simultaneously.

However, your team's speed must be present across all available channels, including in-person service and responses to messages on social media .