A customer satisfaction survey can be conducted through various digital channels, from chatbots to email. The questions can be structured (with predefined response options) or open-ended (where customers can provide detailed answers).
The goal is to get service intelligence from quantitative and qualitative data to learn more about the customer experience, see what’s working, and identify areas for improvement. A customer satisfaction survey helps businesses make informed decisions to enhance the customer chinese thailand data experience and deliver good customer service.
Salesforce mascot Astro standing in a green field, wearing a headset, and holding the Service Cloud pink heart logo.
Take the first step with Service Cloud.
Deliver personalized customer service at scale. Bring all of your support needs onto one platform so you can decrease costs while increasing efficiency.
- Board index
- All times are UTC
- Delete cookies
- Contact us