Support Uses WhatsApp?

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Instant messaging apps are all the rage these days. WhatsApp in particular is incredibly tunisia phone number data popular in customer service and client communication in general. In this article, we’ll look at how we at LiveAgent use WhatsApp to improve communication and the overall customer experience.

Why LiveAgent Customer Support Uses WhatsApp
When using WhatsApp, Facebook Messenger, or similar apps, customers have certain expectations regarding response speed. Since the interaction is essentially instant messaging, they rightly expect faster responses than when using email. On the other hand, most customers understand that the response speed is slower than when communicating via chat.

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For example, when communicating by email with a customer service representative, you have to write long messages and provide as much information as possible. There is a chance that you will explain everything on the first try, but more often than not, you will get an email back asking for a specific detail that you didn’t even know could be useful.