They prefer online or automatic purchasing solutions and customer services based on artificial intelligence software. Chatbots are a possible answer for several reasons: Fast interaction times without waiting / queues On average they offer you a Solution Possibility to use them in Multitask mode This trend also concerns the baby boomer generation, which finds in chatbots the "quick solution" to problems that can arise in a standard online purchasing process which is in fact depersonalised of the human aspect.
Chatbots will replace apps The chatbot business is on list of real mobile number database the rise: in the last year it was valued at $190 million. Investments in the sector will grow to allow bots to support more complex and non-canonical interactions, with a direct improvement in the user experience and reuse rate. Microsoft, Google , Amazon and Facebook have understood it: chatbots will be an ingredient of the future in both online and offline customer support.
Xiaoice , Alexa, Siri and Cortana (which are voice assistants with a back-end in some cases similar to chat bots) are literally learning to know individual consumers and people as a whole, thanks to interactions and continuous listening also when we don't want it. What will be the next steps? Facebook The statistics are clear: the future of social networks is chat : in 2016 the number of active monthly users on messaging apps exceeded that on social media.
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