What do Mailchimp users dislike?

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The complexity of using some advanced features;
the difficulty in downgrading or deleting accounts;
the lack of some advanced features in the basic plans.
Summary of user reviews
As mentioned, the overall review analysis paints a mixed picture. On G2 and Capterra, Mailchimp maintains high ratings (4.4-4.5 out of 5), with users particularly praising its ease of use and basic features. However, on Trustpilot, the rating is significantly lower (1.4 out of 5), with criticism focused on customer service and billing practices.

Final Verdict – The platform seems to excel in the initial czech republic phone number list phase of use, offering a great starting point for small businesses. However, as needs and contact list size grow , users encounter limitations and increasing costs that may push them to seek out cheaper or more specialized alternatives.

The recent decline in customer service and price increases are recurring themes in recent negative reviews, suggesting possible issues that emerged after the acquisition by Intuit .

In-depth review of Mailchimp features
Since user reviews are quite mixed, we at Getresponse team decided to test the platform ourselves, so we could analyze all its features in detail.

This way, you can understand if it is the right platform for you or if you should evaluate one of the alternatives to Mailchimp.