The telemarketer should possess significant

[alexalamin]

The telemarketer should possess significant interpersonal skills keeping professionalism, relevance and understanding equally paramount. Right tone and Inflection: A gentle, warm and respectful tone of voice is always welcomed and holds the power of a positive influence from the very beginning. Smart telemarketers use a tone that is confident but neither aggressive nor overly apologetic for the imposition of the buyer’s time. A sharp presence of mind is the quality of a good telemarketer. In face-to-face situations the voice and expressions of the prospect needs to be understood to frame up the replies accordingly.

Will you be describing your product to a customer with a face saying lebanon mobile phone numbers database ‘why on earth are you wasting my time? Just go!’ The sooner you leave the better atleast you will not be losing a prospect permanently. Language & words: Avoid keeping sale as a goal in your head. Focus on knowing the customer, their needs and deeds. This will automatically avoid use on any language that will pressurise the prospect. Listen, understand and advice: It is possible to start the conversation on the right foot with well researched customer data.


But at times even the in-depth research might not be enough to understand the needs of the prospect and the organisation, which makes careful listening a priority. Just imagine you are blabbering out the features of your detergent though the prospect mentioned he prefers dry-cleaning. You missed it because you were to busy speaking. Any point of taking the conversation ahead? The Telemarketer should reflect back the information that is provided by the buyer, understand the needs and advice accordingly.