Vitabella is a small chain of two clinical centers dedicated to aesthetics located in Chile. It is a 100% regional company and since November 2017 it is characterized by providing services with the highest standards of quality and customer service. Today we interviewed Luis Gutiérrez , Partner – Director of Vitabella Aesthetic Clinics, who told us about his experience with Callbell and how our solution has helped them improve their customer service and evolve the way they communicate today.
Below is the interview: 1) What do you do specifically in your business? It has two clinical centers dedicated to aesthetics and laser hair removal , in addition we advise doctors and health professionals to structure their projects, value and implement their positions in progress. A large part of our work, in addition to everything we do in the clinics and helping professionals to improve the structure of their business because there are several problems regarding communication and sales generally make it difficult to increase projects.
What made you want to look for a solution like Callbell, what were your problems? What led us to look for a solution like Callbell were the difficulties we had in reception, secretarial and customer support. It was difficult for us to be able to capture all that traffic that is generalized through social networks. This is how an application or a platform that allowed me to australia telegram database have control over communications and see the whole general panorama. That's where I had several options until I chose Callbell and I realized that with it I could do what I wanted. Today I have 100% control of the communications and all the connectivity, we can have all the monitoring and help the receptionists to be able to answer at the right time.
It is true that at the beginning we had a bit of trouble because on several occasions some agents believed that the phone and the WhatsApp account belonged to them to the extent that some even allowed themselves to delete conversations or did not respond to customers, which made us lose some sales. If a project wants to survive, it has to sell. So, with this tool we get to have this opportunity and solve all our problems and also, a super important point, we can interconnect Facebook with Instagram and do everything in one place . Callbell allows us to save time, structure quick messages, set up bots and have a super enjoyable profit. The tool is very stable and has never had a problem with falling. I still think that we will need more time and resources to exploit everything that the tool has because they are always innovating.
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