Website And Presence On Social Networks

rmsh47 · Post by **rmsh47** » Thu Jan 02, 2025 8:59 am

To Cover And Provide Service To All Its Clients. It Has Also Only Been A Very Short Time Since People Began To Talk About The Need For Multi-channel Customer Service, When The Concept Of Omnichannel Is Already Beginning To Be Heard. And, Currently, Users Are Omnipresent, They Talk About The Products And Services They Buy Through Any Channel That Is At Their Disposal. In The Same Way That Companies That Have Traditionally Developed Their Activity “one To One” Have Moved Their Presence To The Online World (Social Networks, Chats, Forums...), New E-commerce Companies Should Not Remain Only In The Virtual Sphere. , But They Must Also Provide Users With More Conventional Channels To Reach Them If They Do Not Want To Lose Customers.

Just Because A Company Carries Out Its Activity Through azerbaijan phone number libraryThe Internet Does Not Mean That Communication With Its Customers Is Only Through Virtual Means. Some E-commerce Companies Believe That Communication Through Their Is Enough To Address The Suggestions, Complaints, Claims... Of Their Customers, Nothing Could Be Further From The Truth: A Study Carried Out Carried Out By Zendesk In Which Companies From More Than Countries Were Interviewed, Reveals That The Telephone Continues To Be One Of The Customer's Greatest Favorites When It Comes To Communicating Doubts With A % Of Satisfaction.

Why Does The Phone Continue To Maintain This Privileged Position? Social Networks, Email Or The Contact Form Are Nowadays Essential Channels In Companies With An Online And Offline Presence, But The Telephone Is Still Essential For Two Main Reasons: – Immediacy. Although Communication Through Social Networks Is Also Or Should Be Practically Immediate, The Telephone Is The Fastest Channel, Since Solutions Are Offered In Real Time. – Credibility. There Are Customers Who Are A Little Reluctant To Make Certain Purchases Online, And A Well-managed Phone Call Can Bring The Customer Closer To The End Of The Funnel And Push Them To The Final Purchase.